Frequently Asked Questions!

How do I get a locker or towel when I visit the gym?

Lockers are first come, first served, but we have plenty available. You need to bring your own lock and we recommend a lock that has a key instead of a combination lock.

How do I set up an appointment for my first few workouts with a trainer?

We want you to get started properly by having a trainer create a personal program for you.. The club has individual and group workouts available to help you learn the basics of doing your first workout program. Everyone has different degrees of experience, so we can tailor your workouts and the number you need according to your individual needs. Most new members start in the group workouts, but individual help is available. To schedule your workouts and to find out what help you may need, ask any trainer or stop by the front desk. Please try to keep the appointments you set, since last-minute cancellations or no-shows are hard on staff scheduling and on your fellow members who desire help.

How do I work in on the gym floor?

If you wish to share equipment with another member, simply ask, "May I work in?" When you take your turn, finish your set or exercise in a timely manner and then allow others to share. A common mistake new comers make is using a piece of equipment and then resting on it between sets. This doesn't allow other to share and slows down the pace of their workouts. To rest, remove yourself from the equipment you are using and be aware that others may wish to use the piece or bench you are resting on between sets.

When do I know it's my turn to use a piece of cardio equipment?

We recommend that you match your use to the time of day and the piece you want to use. Our busiest times are usually in the early evening after work. If you're one of those members who wants a fast 30 minutes and then go home, you will be fine. If you're one of those who like a long hour walk on the treadmill, we suggest you come a little before or a little after the rush hour. We don't set time limits on the equipment, but we do recommend that the members use a little common courtesy when it comes to setting their workout time. We also do not use sign-up sheets for the equipment since we usually have enough of everything. If you are waiting for a specific piece of equipment, simply let the person currently on the machine know that you wish to go next.

What is this piece of equipment?

It takes a while to learn all the pieces of equipment and what each one does. If you have a question about any piece and what it does, ask any staff member to show you how to use it properly.

How do I complain?

We love complaints and even have a system set up so you can feel comfortable about complaining. If you didn't care, then you wouldn't take the time to let us know of a problem. If you have a suggestion or a complaint, stop by the front desk and ask for a complaint card. Fill it out, and we'll address it as soon as possible. If it is something you feel is too serious for a complaint card, see one of the managers immediately and let us know what you need.